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The AutoSync Problem

Accidentally erasing your iPod because of a preference setting

Have you ever plugged your iPod into a computer and watched in horror as all the music on your iPod got erased? Sounds like you have an AutoSync problem.

imgOne of the most convenient features in iTunes is the AutoSync preference. When AutoSync is enabled, you don't have to worry updating the music on your iPod. Every time you plug your iPod into your computer, iTunes will just automatically add as much music as your iPod can hold based on your sync settings. But what happens when you plug your iPod into another computer... or worse a computer without any music?

You may think that all the music on your iPod would get copied onto the new computer, but it WILL NOT. Your iPod is read only. It is a slave to your computer. Your iPod will only copy music off a computer, not add music to a computer. But you can copy music off your iPod without iTunes.

NERD NOTE: iTunes may irrecoverably delete all the songs on your iPod if you have it set to "Automatically Update" your songs. To prevent this:
  • Hold down the 'Apple' & 'Option' keys.
  • Plug in your iPod.
  • Release the keys once your iPod is mounted and has appeared in iTunes.

Here are some common AutoSync related issues. Do any of these situations or problems sound familiar?


"iPod is presently set on "automatically update from iTunes" and I would like to preempt it from automatically updating. Is this possible?." ~dkap

imgNo problem. Plug in your iPod to your computer, then click on the button we've highlighted in red or click on your iPod in the Source window on the left under the Devices heading. An options window will pop up and you can customize it from there.

"If I connected it up, clicked on the iPod in the source list and then changed the setting, would it have enough time to erase everything before I can change it?" ~ lura101

Try this. Hook up your iPod to a different computer - other than the one you normally sync with. Just make sure this other computer has iTunes on it. iTunes should ask if you want to link your iPod to this new computer. Say "no" and change the sync settings to manual. Then copy the music off your iPod.


"I recently had to re-install Win XP from scratch, resulting in the loss of all my files. i re-installed the iPod and itunes, but when i attempted to transfer the contents of the ipod back to the my music folder, the ipod appeared empty. it shows up as empty when accessing it in disk mode too. how can i recover my music?" ~sp00nage

When you erased your computer, you erased all the music that was on your hard drive too. Did you set iTunes to Auto Sync? If so, because you had no music on your computer, your iPod synced to nothing and basically just erased itself. I'm sorry. All your music is probably gone. In the future, I suggest burning CDs or DVD's of your music frequently. Many people have learned this lesson the hard way.

"I had to do a destructive recovery on my PC after it caught a virus. It destroyed my ITunes library. I still had the songs on my IPOD. I followed your advice on how to restore my library from the Ipod. I successfully pulled all my songs onto the library then I allowed my IPOD to sync. , it seems my IPOD has been wiped clean of songs. Please help." ~ Doug

I bet you have AutoSync enabled. When you synced your iPod to your computer, iTunes made your iPod mirror what music you had on your computer (which was nothing). This resulted in you having no music on your iPod. Keep in mind that your iPod syncs to your computer, not the other way around. This is a common mistake and Apple should really install better safeguards to help prevent this problem. You can try searching for invisible files on your iPod and ripping the songs off it, but that is a long shot.

"Hey guys, great web site for iPod tech support. Unfortunately, my problem was not addressed. I tried to use my iPod today, but all the music was gone! There was nothing listed in the Examine part. The About screen shows there are 0 songs, but the hard drive is mostly full still. Don't think I'm an idiot, I've had an iPod almost since the first they came out. I really don't know what happened or what to do. The worst part is I live in Bolivia, and my Mac with all my songs on it is 10,000 miles away in Portland, Oregon, so it's not like I can just re-sync everything. By the way, I tried Apple's support and discussion pages, but man they really suck!" ~ todd

Ouch. You might have a fragmented hard drive which means you probably have to wipe the iPod and start over. Here's a tutorial how to erase your iPod.


"my ipod wont update new cd's that i have put on to my computer because it says i have erased one of the playlists that it is meant to go on. I'm using windows and the ipod web site wont tell me anything. help!" ~rupert

Turn off Auto Sync and reorganize your playlists on your computer. You may want to erase all music on your iPod. Then turn Auto Sync back on. That should do it.


img"Sometimes when I connect the iPod to my computer it crashes the computer. The firewire cable is fine. The firewire port on my computer is fine. The ipod works fine on its own. But I can't synch to the computer. When I can, I assume I need to restore to factory settings. Any advice? Apple has not been helpful. I need you guys!"

Yes try this erase and restore procedure.


" After some problems with my iPod, I reinstalled Itunes. Itunes in the INSTALL PROCESS asks for the ipod. Next thing I know the Ipod song list is empty. Itunes even though it just installed ITSELF deletes all the songs on your Ipod to put its playlist on it that doesn't have anything in it. Duh! I tried several utilities to recover deleted files and they didn't work. They saw folders, but said the folders were empty or unrecoverable. I finally found a program called "recover my files". I was able to recover the 737 mp3s on my girl friends ipod. The web site is the name of the program. http://recovermyfiles.com. There is a shareware version.  the only feature missing from the shareware version is the restore feature.  You can still visually preview most files such as images." ~ Chris

imgMac and PC users can also try using a program like Norton Utilities. Norton Utilities is a suite of different disk utilities including an application called Unerase. The hierarchical recovery in Unerase lets you retrieve entire folders as well as individual files. You may have some success in recovering your lost music files with Unerase. But don't use the defragging or disk utilities that are part of Norton's application suite. Due to numerous problems and lawsuits brought on by unhappy customers, Norton is discontinuing all their utility programs and concentrating on just doing virus protection. Note: Personally at TEWM we have found Norton to be more hassle than what it is worth...it will slow you computer down significantly.

"I connected my iPod to an iMac down here (we do have an internet cafe with a G4 iMac in Bolivia) and was able to get into my music via the Terminal. The were hiding in folders named F00-F19. To make a long story short, I found all but 100 of my tunes (where the others are is a good question), and now I can nuke the iPod and get my music back. For some reason, I think those 100 songs where a Smart Playlist the listed my last 100 songs played. Hmm.... Have you ever dug through the contents on the iPod? There is a folder call iPod_Control that has some interesting stuff in it. " ~ todd

The "iPod Control" folder is the iPod's System Folder. If you modify it or erase it, your iPod becomes just a portable hard drive and won't play music. But you are right, it does have good stuff inside.



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